Property: Morgan’s Hotel – An ultra-accommodating hotel, currently in development near Morgan’s Wonderland

Job Title: General Manager

Department: Operations

Supervisor: Divisional VP of Operations and/or Chief Operating Officer

Summary

Morgan’s Hotel, a new hospitality concept inspired by the world‑renowned Morgan’s Wonderland, is seeking an experienced and visionary General Manager to lead the opening and ongoing operations of an ultra-accommodating hotel designed to welcome guests of all ages and abilities. As part of ALH’s portfolio, this property will set new standards for inclusion, accessibility, and guest-centered service in the hospitality industry.

The General Manager will oversee all aspects of hotel pre‑opening planning, staff recruitment and development, operational strategy, and guest experience design. This leader will be responsible for building a culture rooted in inclusivity, comfort, and innovation—ensuring the hotel fulfills its mission of delivering exceptional stays for every guest, without barriers.

Key focus areas include operational readiness, inclusive design best practices, financial performance, community engagement, and the cultivation of a service culture that aligns with the values and legacy of Morgan’s Wonderland. The ideal candidate is a strategic and hands‑on operator with a passion for inclusive hospitality, experience leading diverse teams, and a demonstrated ability to launch and scale successful hotel operations.

This is a rare opportunity to shape an industry‑leading property, influence inclusive design standards, and bring to life a hospitality experience that is truly for everyone.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Operational Oversight

• Manage daily hotel operations across departments (front desk, housekeeping, food & beverage, maintenance).
• Ensure guest satisfaction by maintaining high service standards and resolving complaints promptly.
• Monitor facility upkeep to ensure cleanliness, safety, and compliance with regulations.
• Analyze financial reports to track performance and identify areas for improvement.
• Set performance goals and conduct evaluations to ensure accountability.
• Foster a positive work culture that promotes teamwork and employee retention.

 Financial Management

• Develop and manage budgets for revenue, expenses, and capital improvements.
• Implement cost-control measures to maximize profitability.

 Staff Leadership

• Recruit, train, and supervise staff, including department heads and line employees.

Sales & Marketing

• Collaborate with marketing teams to promote the hotel and increase bookings.
• Build relationships with travel agencies, corporate clients, and event planners.
• Monitor market trends and adjust pricing strategies to stay competitive.

 Compliance & Risk Management

• Ensure compliance with health, safety, labor, and licensing regulations.
• Manage risk by implementing security protocols and emergency procedures.
• Handle legal and insurance matters as needed.

 Strategic Planning

• Set long-term goals for growth, brand positioning, and service innovation.
• Evaluate business performance and adjust strategies accordingly.
• Oversee renovations or expansions to enhance guest experience and revenue potential.

Supervisory Responsibilities

Directly and indirectly oversee all hotel personnel, including department managers. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience

Bachelor's degree from four-year college or university preferred; or five years related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.

Must have previous managerial experience; overseeing a team of 10+ employees.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  The employee will have to move, set up and remove accessible equipment etc.  The employee must occasionally lift and/or move up to 50 pounds.

Property: Morgan’s Hotel – An ultra-accommodating hotel, currently in development near Morgan’s Wonderland

Job Title: Director of Sales

Department: Sales

Supervisor: General Manager/Area Director of Sales/Divisional VP of Sales/Corporate Director of Sales

Summary

Morgan’s Hotel, a new hospitality concept inspired by the world‑renowned Morgan’s Wonderland, is seeking an experienced and visionary Director of Sales. Morgan’s Hotel is an ultra-accommodating hotel designed to welcome guests of all ages and abilities. As part of ALH’s portfolio, this property will set new standards for inclusion, accessibility, and guest-centered service in the hospitality industry.

The Director of Sales is responsible for developing and executing strategic sales initiatives that drive market visibility, maximize occupancy, and foster long-term client relationships. This role emphasizes continuous networking, community engagement, and the cultivation of partnerships with community leaders and respected industry associations. As a senior leader, the Director of Sales collaborates closely with revenue management, marketing, and operations to ensure all sales strategies align with the hotel’s goals, brand standards, and overall business objectives. The role oversees all sales efforts across leisure, group, corporate, and community segments, with a strong focus on values-based selling, meaningful partnerships, and community-driven growth consistent with the organization’s mission and purpose.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•   Develop and execute comprehensive sales plans to achieve revenue targets and grow market share.

•   Lead, mentor, and manage the sales team to ensure high performance and professional development.

•   Identify and pursue new business opportunities across group, corporate, and leisure segments.

•   Build strategic partnerships with travel agencies, corporate accounts, meeting planners, community leaders, and local organizations.

•   Oversee key account management, contract negotiations, and high-value proposals.

•   Collaborate with revenue management to optimize pricing strategies and forecast demand.

•   Partner with marketing to align promotional efforts with sales initiatives.

•   Represent the hotel at industry events, trade shows, and networking functions.

•   Analyze market trends, competitive data, and performance metrics to inform strategy and reporting.

Supervisory Responsibilities

This role may be required to oversee and lead a sales team, ranging from 0-10 employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5+ years of progressive sales leadership experience in the hospitality industry.

Proven track record of achieving revenue goals and managing high-performing teams.

Excellent communication, negotiation, and presentation skills.

Strong financial acumen and analytical ability with experience in revenue forecasting and budgeting.

Bachelor’s degree in hospitality, Business, or related field preferred; advanced degree a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.